[SERVICES]

CompuPlus


CompuPlus  Advance  Replacement  Express  Service 

CompuPlus offer a wide range of options, for all of your service needs:

Factory Trained Technicians
120 Day Warranty
Fast Turnaround Time
Advance Exchange
Repair
Hardware Upgrades
Installation Services
New or Refurbished Parts
Extensive Inventory

Memory-     Lifetime warranty/Life time advance replacement.

All memory products are covered by a lifetime warranty. Replacements are shipped directly from the manufacturer via Federal Express, overnight delivery, prepaid. 

Disks-    Five year warranty/Two year advance replacement.

All disk drives are covered by a five year warranty. CompuPlus will advance replace any defective disk product for the first two years. Customer is responsible for freight. Any D.O.A. products will ship Federal Express, Economy, freight prepaid. D.O.A. shipments are defined as the initial thirty days from receipt of products. After the initial two years, defective disk products are to be returned to the factory for rework. Normal turn around time is thirty days. Customer is responsible for freight. Extended advance replacement warranty is available. See Hot Swap Service below.

Tape Drives-    Three year warranty/Six month advance replacement. 

All tape drives are covered by a Three year warranty. CompuPlus will advance replace any defective tape product for the first 1 year. Customer is responsible for freight. Any D.O.A. products will ship Federal Express, Economy, freight prepaid. D.O.A. shipments are defined as the initial thirty days from receipt of products. After the initial 1 year, defective tape products are to be returned to the factory for rework. Normal turn around time is thirty days. Customer is responsible for freight. Extended advance replacement warranty is available. See Hot Swap Service below.

CD-ROM/Optical/Floppy Drives-   One year warranty/Sixty day advance replacement. 

All CD-ROM/Optical/Floppy drives are covered by a one year warranty. CompuPlus will advance replace any defective CD-ROM/Optical/Floppy product for the first sixty days. Customer is responsible for freight. Any D.O.A. products will ship Federal Express, Economy, freight prepaid. D.O.A. shipments are defined as the initial thirty days from receipt of products. After the initial sixty days, defective tape CD-ROM/Optical/Floppy products are to be returned to the factory for rework. Normal turn around time is thirty days. Customer is responsible for freight. Extended advance replacement warranty is available. See Hot Swap Service below.

Hot Swap Service-         CompuPlus offers Hot Swap Service on all disk and tape products. 
For an additional $100.00 per year, per device, CompuPlus will advance replace any defective device, overnight, for the full term of the warranty period. This service must be purchased at the time of the initial order. If this service is not purchased at the time of the initial order, Hot Swap Service can be provided on a per instance basis. Customer is responsible for freight. 

CompuPlus On-Site Services-           On-Site Installation and Service

CompuPlus can provide on-site installation and service of any disk or tape products including; RAID systems, tape libraries and disk arrays. This service is provided at $100.00/hour weekdays and business hours, $150.00/hour weekends and after hours, with a two hour minimum, plus travel and expenses dependant on location and product(s) requiring service or installation. 

Please remember that you are now a member of our family of customers - and to keep you satisfied, our customer support staff is just a phone call away at 800-536-SERV should you have any questions concerning your shipment, installation or product issues for as long as you own the product.